Woodlands Family Theme Park FAQs 2024

Before Booking Tickets

1) Check our opening times carefully.

2) View rides and attractions height restrictions list, this can be found here: Height Restrictions

3) Once you’re ready to book click the big TICKETS button and select the appropriate tickets for your visit. Tickets booked online before the day of entry are 30% off!

A complimentary ticket is a ticket that holds no monetary value. For example: a Woodlands ticket you have won in a raffle that admits one or two people.

Complimentary tickets can be redeemed at the entrance gate on the day of your visit. Complimentary tickets entitle the guest(s) to one visit only, unless otherwise stated.

This is not a Gift Voucher. Gift vouchers are used as a payment option similar to cash or card. This is also not an Annual Pass entry ticket.

These vouchers are only valid against tickets purchased at our entrance gate on arrival, during Park Fully Open & Summer Fun seasons. Please see terms and conditions printed on the voucher.

As a member of Devon’s Top Attractions you are able to use your complimentary tickets here.

Accepted tickets are Golden Tickets, Admits 2 and Family tickets. These are all valid during school holidays but not bank holidays. Please check the terms & conditions of your tickets carefully before visiting. Complimentary tickets can be redeemed at the entrance gate on the day of your visit.

 

Devon’s Top Attractions Staff Tickets are accepted at Woodlands however as per DATA rules these are not valid in school holidays.

Annual Passes

This section is for guests who have a Woodlands Family Theme Park Annual Pass.

An Annual Pass to Woodlands includes unlimited visits to the park throughout the year. Benefit from access to our character days and special guest events, as well as discounted birthday parties!

Members not only get entry into Woodlands every open day for a year but they also get 10% off at our food outlets, 15% off gift shop purchases and 20% off caravan & camping stays.

For full info on our Annual Passes click the button below:

On your first visit after buying an annual pass you will need to complete our annual pass form. We recommend printing off the form and completing it before your visit so we can get you set up and enjoying the park as quickly as possible.

If you do not have access to a printer, you can still complete this form at the entrance gate, however this will take a little longer.

If you can print the form, please download it from our Annual Pass page and don’t forget to bring it with you on your first visit.

Opening Times and Prices

The admission price includes entry to Woodlands Family Theme Park and the use of all the rides and attractions*

*With the exception of the Safari Adventure Golf, Teddy Mountain (Build your own teddy), coin operated and seasonal amusements. Height restrictions do apply on rides. A number of rides are closed during the Off Peak and winter season.

Please click here for our park and ride opening times

This does vary dependant on the time of year.

With the exception of the summer holiday season the park opens at 9:30am – 5:00pm with rides operating from 10:00am.

During the summer holiday season (29th July – 3rd September) the park will remain open until 6:00pm.

Occasionally opening times may be extended. We recommend checking the opening times page for the most up to date information.

The opening times for the 2023 season have changed.

Please check the opening times page on our website for each seasons opening times

Woodlands park is open daily during the season from Easter – End of October half-term.

In the Winter Woodlands opens every weekend and Devon School Holidays.

The following rides are closed during the Off Peak Term Time & Winter Fun Seasons: Watercoasters, Toboggan Run, Pedal Boats, Arctic Gliders, Farmyard Ride, Dune Buggies, Avalanche, Jumping Pillow, Safari Adventure Golf.

There are additional charges for the Safari Adventure Golf and coin operated amusement machines.

During seasonal periods there may be themed grottos which require an additional charge for access.

We offer concessions for the following:

Children under 92cms are admitted free of charge. Please Note: Children are measured with their shoes on.

Special concessions for children between 92cm – 110cm, Senior Citizens (60+) and Guests with Disabilities.

Carers Ticket
We do not offer free entry for carers instead we offer a high discounted price for the Guest with Disabilities.

Special concessions for groups of 10 or more paying guests.

Full details on Woodlands Family Theme Park Admissions Pricing can be found on our ticket prices page.

We accept debit and credit card on the entrance kiosk but are unable to take American Express.
Minimum transaction is £5

Tickets and Season Passes

Tickets can either be purchased at the gate or via our online ticketing system.

Recommended: Tickets purchased online before the day of entry are 30% off!

Tickets purchased online on the day of entry are 10% off.

To qualify for 30% off entry, tickets must be purchased in advance before the day you visit. Tickets will be automatically shown at the discounted price when purchasing in advance of your visit online.

Please note: up to 30% off discount tickets are only available during the Main Season & Summer Holiday seasons.

Tickets are dated tickets and are only valid on the date which is booked.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

To buy your tickets please visit our online ticketing system.

Yes, this is the same for online tickets and tickets bought on the gate. All members of the family must enter the Park at the same time.

Group tickets are available for 10 paying guests or more. If you would like to book a group in please call our reception team on 01803 712598.

Annual Passes can be purchased online. To learn more visit our Annual Passes information page here

Alternatively…

Annual Passes can be purchased at the park either before entry or by upgrading your day tickets to an annual pass during your visit. Renewals can be done at the Entrance Gate. For more information please see our Annual Pass page

Give a unique and fun gift! Purchase your gift vouchers online. For more information please see our Gift Vouchers page.

Alternatively, visit our reception during your visit to purchase a gift voucher.

Online Ticket Help

The admission price includes entry to Woodlands Family Theme Park and the use of all the rides and attractions*

*With the exception of the Safari Adventure Golf, coin operated and seasonal amusements.

Height restrictions do apply on rides. A number of rides are closed during the winter and off peak term time seasons. Please check information on tickets page to see what’s open during your visit.

Tickets to Woodlands Park are dated meaning they are only valid on the day you select when booking.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

The 30% off discount is only available when you purchase your tickets online and at least 24 hours in advance. (During Fully Open & Summer Fun Seasons)

The 10% off discount is only available online and is available when you buy tickets on the day you wish to visit. (During Fully Open & Summer Fun Seasons)

Refunds are not available for any purchases.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

A family ticket includes any persons over 110cm in height, these can be adults, children or any combination of them. Children between 92cm – 110cm are classed as a adventurer and get a concession. Infants under 92cms are free of charge and do not require a ticket.

Only children under 92cms are admitted free of charge. Additional tickets will be available to purchase at admissions if required. Children’s height will be measured at Admissions – shoes must be worn. If you are unsure please do not purchase an online ticket as we are not able to refund tickets.

Refunds are not available for any purchases made online.

Buying Online

Yes, a valid email address is required so we can send you your order confirmation.

Tickets purchased online have a barcode on them or a confirmation number which we need access to when you arrive at the park.  Please note if you just bring your confirmation number photo ID will be required.

Having your barcode ready at the entrance gate will help us get you into the park as quickly as possible.

Order Status

Please call our reception team on 01803 712598 who can look into this for you.

If you experience an issue when purchasing your tickets i.e your internet connection drops or the payments page freezes. Please contact our reception team on 01803 712598 who will be able to tell you if the tickets have been purchased or if you need to rebook.

Please call our reception team on 01803 712598 who can look into this for you.

Yes please bring your ticket order number when you arrive on the entrance kiosk. If you can bring your order confirmation email with the scannable barcode this is preferred.

Food, Drink and Shop

  • Loves Grove Café, situated next to the Watercoasters.
  • Courtyard Café, situated at the Farm.
  • Chicken & Pizza Parlour, situated next to the Master Blaster.
  • Rays Diner, situated within the Empire of the Sea Dragon

Depending on seasonality and demand some cafés may be closed. Additional ice cream and drink kiosks will be open during appropriate weather.

Yes of course! You will be able to enjoy our lovely grounds and find the perfect spot for a picnic. There are various picnic benches and seating areas located around the park appropriate for having a picnic, especially on a sunny day!

It’s important we know about your requirements before we prepare your food. Always make sure you tell our team about any dietary requirements before placing your order. We will be able to check which of our menu items meet your requirements.

Yes – with cuddly toys, pocket money items, and souvenirs, our gift shop is a great place to finish your visit!

At Teddy Mountain, inside the gift shop, you can build and dress your very own teddy to take home!

Yes – cash or card can be used at most facilities in the park.

Please note: ice cream kiosks are cash only. Cashback is available at Reception.

Group Visits

For Family Groups: 20 or more paying people. If you have less than 20 paying customers, the standard admission rates will apply.
For Organisational Groups: 10 or more paying people. If you have less than 10 paying customers the standard admission rates will apply. Please speak to our Reception team for more details on Organisation Groups.

Yes the group must enter the park altogether.

Yes, please make sure group bookings are booked in at least 24 hours before your visit by calling 01803 712598.

We offer generous Free Leaders ratios, variable according to the age group of the children in the party, to ensure adequate supervision. The adults with children under the age of 17 are responsible for them at all times, so must be with the group throughout the visit.

Payment for groups must be made on arrival to the admission kiosks.

To qualify for the group rates prices, this must be pre-booked over the phone and to speed up entry please let us know the number of adults, children over 110cms, adventurers 92cms-110cms and infants under 92cm before you come.

For any other enquiries regarding paying for your group visit please call our reception team on 01803 712598.

Group visits require a £75 non refundable deposit payment to secure.

Payment can be made by credit/debit card (not American Express) or by cash. Payment is required on the day of the visit. Please note we do not accept personal cheques. We do accept group company cheques but this must be arranged prior to the group arriving.

We do have free coach parking in the lower car park. Coach drivers are given free admission to the park.

We are able to provide pre paid tickets as long as it is done at least two weeks in advance. Payment must be taken at the time of booking and tickets will be sent out to the group organiser to distribute. Pre paid tickets will be date specific and please note there are no refunds or date changes on pre-paid tickets.

Yes we have plenty of free car parking. You will need to arrange to meet in the car park and go to the admission kiosks together and pay in one transaction.

Yes you just need to visit the admission kiosks on the way out and get your hand stamped.

Yes we have toilets in the lower car park.

The Park has regulations displayed on boards around the Park. Staff are trained to enforce these regulations. Staff will instruct children/adults to behave where necessary, particularly if safety is compromised.

The park has a comprehensive and well proven lost child procedure of which all our staff are trained to follow. It is a good idea to make a pre-arranged meeting place.

In the event of a lost child please notify a staff member in the area the child went missing. You can also report lost children to Reception who will have contact with other members of staff around the park. Reception is the point of contact where lost children will stay. We advice that you set up a place in the park where a member of staff will be.

The Rides

Yes, as with all other Theme Parks there are height and age restrictions on the majority of the rides for Health and Safety reasons. Details can be found on our rides pages. Details are also clearly stated on the information boards at the rides and printed in our park guide. For a full height restrictions list please click here.

Yes, the watercoasters and bumper boats are two areas where you are likely to get wet. We also have a small paddling pool which is open in the summer.

Some of the rides and attractions can be quite small in area and to some individuals these may feel confined.

Yes strobe lighting is used within the Seascape Mirror Maze. Some areas do feature Ultra-Violet (UV) flashing lights.

All rides undergo a rigorous testing everyday by competent personnel in accordance with manufacturers guidance before the ride being opened to the public.

We advise that you check the ride notices at each ride; however it is entirely at your own risk. In addition to the rides Woodlands has wonderful Woodlands walks, a fantastic collection of animals at Woodlands Zoo-Farm and Falconry Centre with displays that can be enjoyed.

In adverse weather conditions certain rides will not be run for safety reasons. The Toboggan Run and Jumping Pillow have to close when it is raining.

During the winter fun and offpeak term time seasons the following rides are closed: Watercoasters, Toboggan Run, Avalanche, Arctic Gliders, Dune Buggies, Pedal Boats, Farmyard Ride, Jumping Pillow and the Safari Adventure Golf.

During the winter not all attractions will have a Ride Operator.  If you would like to use a ride which is not closed for the winter please find a Ranger who will gladly open the ride for you.

A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decisions on whether the guest is able to use the ride is final.

On the Day

Yes we accept Debit and Credit Cards at our entrance kiosk, shops, Rays Diner, Chicken & Pizza Parlour and Loves Grove Cafe. A £5 minimum spend applies. Other catering outlets and ice cream kiosks are cash only.

Yes please come to the reception building behind the main entrance for cashback.

In line with the majority of other businesses the park does not accept personal cheques. Cheques drawn against a business account or group can be accepted but only by prior arrangement.

No, we operate a traditional queuing system. Please respect fellow Woodlands guests by waiting your turn. Cutting in, line jumping or disruptive conduct is not permitted and may lead to you being asked to leave the park.  If you feel that your child may not be able to queue due to special circumstances please speak to the ride operator who will be able to assist you. For further information please call our reception team on 01803 722598.

Yes, to assist with this each group receives a Park Guide which includes a detailed map of the Park when they purchase their Admission Tickets. There are also numerous sign posts and maps around the park.
You can also scan our QR code on entry for a digital map.

I’m afraid we do not hire wheelchairs or children’s buggies. We do recommend bringing buggies for children as unfortunately we cannot alter the location, Woodlands Family Theme Park is situated in a valley with steep hills; this can be difficult for wheelchair users, they would need a strong pusher.

If you wish to hire any scooters or wheelchairs this can be done with the following companies:

Wheelchair Hire St Johns: 01803 835818 or 07815 852737

Red Cross (Totnes): 01803 863563

Scooter Hire: New Ability (Paignton): 01803 555961

Our Park is a no smoking/vaping park. No smoking/vaping is allowed on any attraction, ride, gift shop and queue or inside any building. For cigarette ends please dispose of them in the receptacles provided. Please smoke/vape in the designated areas only, located at the Sea Monster Zone.

Yes, in line with our family image gentlemen are requested to wear a T-Shirt or similar at all times.

The park has a First Aid Centre which is located on the patio opposite Reception, there is a bell to ring to call for a First Aider. Qualified First Aiders are also available in the Park to deal with minor injuries.

The park has a comprehensive and well proven lost child procedure of which all our staff are trained to follow. It is a good idea to make a pre-arranged meeting place.

In the event of a lost child please notify a staff member in the area the child went missing. You can also report lost children to Reception who will have contact with other members of staff around the park. Reception is the point of contact where lost children will stay. We advice that you set up a place in the park where a member of staff will be.

Woodlands is situated in a valley so many of the paths are on steep slopes. Wheelchair users will need a strong pusher and please note some electric wheelchairs cannot cope with the incline.

There are baby changing facilities in the park which are located on the Park Guide. A microwave is available for heating food in the Empire of the Sea Dragon on the café level.

Pets are not permitted in the theme park with the exception of Assistance dogs. Unsupervised, free kennels are available on a first come first served basis and are non-bookable.  Woodlands is not responsible for the feeding, watering, cleaning or welfare of your pet.  Please make sure the kennel is left clean and tidy. Just take £15 to the entrance kiosk on arrival as the deposit for the padlock; the £15 is refunded when the padlock is returned. You will need to bring your own water bowl and blanket/bed, there is a tap at the kennels to fill your bowl.

Guests are welcome to bring their own picnic and there are picnic areas around the park where these can be enjoyed.

Lockers can be found in the Empire of the Sea Dragon, Circus Drome and upstairs in Lovesgrove café. These are fully secured with a key and are charged at 20p per use. No loose articles are permitted on the rides and slides.

There is plenty to do when it is raining! We have the largest indoor play area in the South West with over 120,000sq ft of indoor play. In this one building there is 5 floors of indoor action with fairground style rides like Trauma Tower and The Submarine Ride, as well as a huge soft play area with a separate dedicated play area for little ones. We have the Circus Drome Play Zone, Falconry Centre and the majority of the buildings in the Zoo-Farm are all undercover. Both our Swing Ship and Vertigo outdoor rides can operate in most weather conditions and during the summer our water rides can remain open unless for extreme weather.

Absolutely, by obtaining a Hand Stamp at the Entrance Kiosks, it allows guests to exit the Park to collect and return belongings from and to their car whenever they wish.

Other FAQs

Our Zoo-Farm is home to a wide range of animals, some you may recognise, others very exotic! Many of our zoo animals can be fed with feed available to buy on most days at the entrance kiosk.

In addition, guests can take a break from the rides by walking down into the valley and enjoying the beautiful natural scenery and ponds surrounding our pedal boats lake.

We have our own 5 star standard and AA 5 pennant campsite here at Woodlands. Even better when you stay at Woodlands Grove Caravan and Camping Park, Woodlands Family Theme Park is included in your stay.

Visit our campsite website here

Norton Park, Dartmouth tel: 01803 839500 (Chalets)

Hillfield Village, Hillfield, Dartmouth  01803 712322  (Cottages)

Or try the Dartmouth Tourist Information Centre on 01803 834224

You could also try www.southdevon.org.uk

We do hope you find somewhere to stay, the South Hams is such a beautiful area.

Perhaps you will be able to pay a day visit to Woodlands Leisure Park, open daily at 9.30am

see  www.woodlandspark.com for full info.

All car parking is free. There is ample parking for our guests. When arriving at the park please follow the signs and our car parking staff instructions to ensure cars are parked both quickly and safely.

Details on our policy regarding our charitable donations can be found on our charity page.

We keep vehicle traffic to a minimum whilst the Park is open to the public. There is a designated area for coaches in the car park.

When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to ‘shadow’ the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected) then the funds will go back into your account. Occasionally the ‘shadow’ may remain on your account for between 3-6 days depending on your bank.

The quality and safety of all our rides and attractions are of the utmost importance. The staff at Woodlands Leisure Park are committed to ensuring that “our visitors are provided with a unique family experience that represents the best value for money day out in a safe and quality environment”.

Policies are subject to change without notice. Violating Woodlands rules may lead to ejection and prosecution to the limits of the law.

We trust this information answers your queries and ensures you that the highest safety standards are employed here.

If you require any further information please contact us via email and a Woodlands Representative will contact you asap. Email fun@woodlandspark.com

Have a question that hasn’t been answered?

Please email us on fun@woodlandspark.com to ensure your query is logged and replied to. During periods of high enquiries our reply times may be slower, we apologise in advance and will see to your query as soon as possible.