Woodlands Family Theme Park FAQs 2022

What do I need to do to visit?

  • Check our opening times carefully.
  • View our open rides and attractions list carefully, this can be found here: https://www.woodlandspark.com/rides-attractions/height-restrictions/ this may be updated regularly to comply with Government restrictions.
  • Read our Hygiene Requirements / General FAQ’s section, so you can adhere to our new hygiene rules.
  • Card/contactless payments are encouraged where possible.
  • All tickets purchased for a visit during lockdown will still be honoured. These can be used on any date specific booking, excluding our Christmas events.
  • No additional booking fee will be required.
  • To rebook your tickets please call us on 01803 712598 with your booking reference number and chosen visit date. The office is open daily from 9am – 5pm.

If the Coronavirus Pandemic interrupts your future visit, we will change your date free of charge. You can change dates on your tickets if:

  • The Theme Park closes due to COVID-19.
  • If you or someone in your household develops symptoms.
  • Restrictions apply to Christmas events so we would not be able to honour these dates.

During the pandemic exposure to COVID-19 is an inherent risk in any public location where people are present. COVID 19 is an extremely contagious disease that can lead to serious illness or death. According to Government guidance senior citizens and guests with underlying medical conditions are particularly vulnerable. By visiting Woodlands Family Theme Park, you voluntarily assume responsibility for risks related to exposure to COVID 19. Help us keep each other healthy, have a safe day.

A complimentary ticket is a ticket that holds no monetary value. For example: a Woodlands ticket you have won in a raffle that admits one or two people.

This is not a Gift Voucher. Gift vouchers are used as a payment option similar to cash or card. This is also not an Annual Pass entry ticket.

These vouchers are only valid against tickets purchased at our entrance gate on arrival, during Park Fully Open & Summer Fun seasons. Please see terms and conditions printed on the voucher.

Currently Devon’s Top Attractions who issue these tickets have suspended all use for 2020 & 2021, therefore we are unable to accept these tickets for entry. Unless a prize voucher, please contact us prior to your visit on 01803 712598 to confirm.

Further Questions?

Please email us on fun@woodlandspark.com to ensure your query is logged and replied to. During periods of high enquiries our reply times may be slower, sorry in advance.

We thank all our guests for your continued support.

Annual Passes

This section is for guests who have Annual Pass for Woodlands Family Theme Park. Please read through all sections carefully.

An Annual Pass to Woodlands includes unlimited visits throughout the year including all our event days.

Members not only get entry into Woodlands every day for a year they get 10% off at the many food outlets across the park and 15% off gift shop purchases.

  • Annual Passes that were active on the 21st March 2020 (even ones not collected yet) have been extended for 5 months. Annual Passes that were active during lockdown 2 (November 2020) and lockdown 3 (Jan – April 2021) have also been extended by the number of days we were closed.
    • There is no need to contact us, this will be done automatically.
    • We will not reissue you with new cards.
    • Our ticket provider will be extending annual passes automatically, so our systems will confirm the new expiry date to us.
    • Extensions are added to your original annual pass expiry date.

Apart from extensions to your Annual Pass we have no other changes. Your terms and conditions remain in place, unchanged and can be found here: https://www.woodlandspark.com/wp-content/uploads/2021/06/Annual-Pass-Form-2021-for-Website.pdf

Hygiene Information

  • Maintain a safe social distance from other groups at all times.
  • Wash your hands more often, following the guidance in each toilet or hand wash area.
  • Use hand sanitiser when you are not near a hand wash facility, hand sanitiser is available at points throughout the theme park (bringing your own bottle is advised also).
  • If you cough or sneeze catch it with a tissue, and bin it.
  • Stay at home if you feel unwell, and leave site immediately if you begin to feel unwell during your visit.
  • Pay with contactless for items where possible, either via card or Apple Pay or similar.

Let’s be safe together!

  • Extra hygiene and cleaning measures throughout the site.
  • Our teams will wear personal protective equipment where necessary.
  • High touch contact points sanitised more frequently, or where this is not possible remove them from use.
  • Full training and reassurance for staff members before returning to site.
  • Clear COVID 19 information available for guests and staff members around the site.
  • Socially distanced queue lines.
  • Rides and attractions reopened following Government and industry guidance and best practices.
  • Protective screening, or distancing in place at till points.
  • Extra hand sanitiser stations available prior to Park entry, at rides and other key points.

Should you wish to visit, we kindly ask that you respect the safety measures we have put in place.

Based on the current Government guidance and advice, you will not be required to wear a face mask when visiting the Theme Park, however, guests are more than welcome to wear one if they wish.

We have no restriction on the length of time you can stay with us, but we please ask you to comply with the rules.

We respectfully ask that people take responsibility for their own health and the health of the community before visiting us. Please do not choose to visit the Theme park if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you or others at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given by the UK Government, PHE and NHS. We can only operate when everyone works together.

Yes. Please click the Food, Drink & Shop tab for more.

Please click the Annual Pass tab for more information. We look forward to welcoming you back, thank you for your continued support.

Unfortunately due to restricted capacity we are unable to offer Birthday Parties. This is subject to change.

Please contact us on fun@woodlandspark.com.

The above FAQ’s are in place to help maintain a safe theme park environment, they do not replace our terms and conditions of entry that can be found here: https://www.woodlandspark.com/terms-conditions/

Food, Drink and Shop

Yes, however we have a limited amount of catering facilities open at various times.

    • Please follow social distancing whilst queueing for your order.
    • Where possible, please can only one member of each group join the queue for ordering.
    • Reusable takeaway cups cannot be accepted at this time.
    • Takeaway packaging must be disposed of in the allocated bins.
    • All tables will be socially distanced and cannot be moved to create larger tables.
    • Salt, pepper, milk, sugar, cutlery etc, will be given instead of being freely available.
    • Surfaces and contact points have increased cleaning regimes.

Always make sure you tell our team about any dietary requirements before placing your order. Our kitchens operate on a large scale and we cannot guarantee there will be no cross contamination of allergens present across our food range. We have a handy guide available to look up further details, please ask a catering team member.

  • Loves Grove Café, situated next to the Watercoasters.
  • Courtyard Café, situated at the Farm.
  • Chicken & Pizza Parlour, situated next to the Master Blaster.
  • Rays Diner, situated within the Empire of the Sea Dragon (the big blue building).

Locations open will depend on demand and visitor numbers.

Yes of course! You will be able to enjoy our lovely grounds and find the perfect spot for a picnic. Due to reduced seating capacity unfortunately we can not accommodate picnics at our cafes, please use ours picnic benches located around the park.

Yes – you will find signage to direct you to our entrance and exits. Hygiene screens will be in place at our till points. We have a fantastic range of pocket money items and more! You may need to queue for a short while before entering to ensure we can manage capacity and essential controls. Please only pick up items that you want to purchase.

Please pay with contactless via card or Apple Pay etc where possible.

Please note: ice cream shacks are cash only.

Opening Times and Prices

The admission price includes entry to Woodlands Family Theme Park and the use of all the rides and attractions*

*With the exception of the Safari Adventure Golf, Teddy Mountain, coin operated and seasonal amusements. Height restrictions do apply on rides. A number of rides are closed during the Off Peak and winter season.

Please click here for our park and ride opening times

This does vary dependant on the time of year.
The park opens daily at 9.30am with the rides opening daily at 10.00am.

During the Fully Open and Off Peak Term Time and the Winter Season the rides and attractions close at 5.00pm. The gift shop closes at 5.30pm.

During the summer season the rides close at 6.00pm and the gift shop at 6.30pm.

The opening times for the 2022 season have changed.
Please check our opening times and rides operating carefully before travelling.

Woodlands park is open daily during the season from Easter – End of October half-term.

In the Winter Woodlands opens every weekend and Devon School Holidays.

The park is closed 24th – 26th December & 1st January.

The following rides are closed during the Off Peak Term Time & Winter Fun Seasons: Watercoasters, Toboggan Run, Pedal Boats, Arctic Gliders, Farmyard Ride, Dune Buggies, Avalanche, Jumping Pillow, Safari Adventure Golf.

There are additional charges for the Safari Adventure Golf, coin operated amusement machines and Teddy Mountain.

We offer concessions for the following:

Children under 92cms are admitted free of charge. Please Note: Children are measured with their shoes on.

Special concessions for children between 92cm – 110cm, Senior Citizens and Guests with Disabilities.
Senior Citizens age is 60+.

Carers Ticket
We do not offer free entry for carers instead we offer a high discounted price for the Guest with Disabilities.

Special concessions for groups of 10 or more paying guests.
Wheelchair/Mobility Scooter Dependent Guests are £1 per person.

Full details on Woodlands Family Theme Park Admissions Pricing can be found on our ticket prices page.

We accept debit and credit card on the entrance kiosk but are unable to take American Express.
Minimum transaction is £5

Tickets and Season Passes

Tickets can either be purchased at the gate or via our online ticketing system.

To qualify for 30% off entry, tickets must be purchased in advance before the day you visit to qualify for the discounted online prices. Advanced tickets will not be valid on the day of purchase.

Please purchase the ‘Tickets for today’ which will give you 10% off if you are visiting Woodlands today.

Please note: up to 30% off discount tickets are only available during Fully Open & Summer Fun seasons.

Tickets are dated tickets and are only valid on the date which is booked.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

To buy your tickets please visit our online ticketing system.

Yes, this is the same for online tickets and tickets bought on the gate. All members of the family must enter the Park at the same time.

Group tickets are available for 10 paying guests or more. If you would like to book a group in please call our reception team on 01803 712598.

Annual Passes can be purchased at the Park either before entry or at a discounted price after admission. Renewals can be done at the Entrance or in the Reception. For more information please see our Annual Pass page.
**NEW** Annual Passes can now be purchased online!

Gift vouchers can be bought either at the theme park in the Reception or over the phone by calling 01803 712598. For more information please see our Gift Vouchers page.

**NEW** Gift Vouchers are now available for purchase online!

Online Ticket Help

The admission price includes entry to Woodlands Family Theme Park and the use of all the rides and attractions*

*With the exception of the Safari Adventure Golf, Teddy Mountain, coin operated and seasonal amusements.

Height restrictions do apply on rides. A number of rides are closed during the winter and off peak term time seasons.

Tickets to Woodlands Park are dated tickets meaning you choose the date you require and are only valid on the date which is booked.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

The 30% off discount is only available when you purchase your tickets online and 24 hours in advance. (During Fully Open & Summer Fun Seasons)

The 10% off discount is only available online and is available when you buy the tickets on the day you wish to visit. (During Fully Open & Summer Fun Seasons)

Refunds are not available for any purchases.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

A family ticket includes any persons over 110cm in height, these can be adults, children or any combination of them. Children between 92cm – 110cm are classed as a adventurer and get a concession. Infants under 92cms are free of charge and do not require a ticket.

Only children under 92cms are admitted free of charge. Additional tickets will be available to purchase at admissions if required. Children’s height will be measured at Admissions – shoes must be worn. If you are unsure please do not purchase an online ticket as we are not able to refund tickets.

Refunds are not available for any purchases made online.

Buying Online

Yes, a valid email address is required so we can send you your order confirmation.

Tickets purchased have a barcode on them or a confirmation number which we need access when you arrive at the park.  Please note if you just bring your confirmation number photo ID will be required.

Order Status

Please call our reception team on 01803 712598 who can look into this for you.

If you experience an issue when purchasing your tickets i.e your internet connection drops or the payments page freezes. Please contact our reception team on 01803 712598 who will be able to tell you if the tickets have been purchased or if you need to rebook.

Please call our reception team on 01803 712598 who can look into this for you.

Yes please bring your ticket order number and photo ID for when you arrive on the entrance kiosk.

Group Visits

For Family Groups: 20 or more paying people. If you have less than 20 paying customers, the standard admission rates will apply.
For Organisational Groups: 10 or more paying people. If you have less than 10 paying customers the standard admission rates will apply. Please speak to our Reception team for more details on Organisation Groups.

Yes the group must enter the park altogether.

Yes, please make sure group bookings are booked in at least 24 hours before your visit by calling 01803 712598.

We offer generous Free Leaders ratios, variable according to the age group of the children in the party, to ensure adequate supervision. The adults with children under the age of 17 are responsible for them at all times, so must be with the group throughout the visit.

Payment for groups must be made on arrival to the admission kiosks.

To qualify for the group rates prices, this must be pre-booked over the phone and to speed up entry please let us know the number of adults, children over 110cms, adventurers 92cms-110cms and infants under 92cm before you come.

For any other enquiries regarding paying for your group visit please call our reception team on 01803 712598.

Group visits require a £75 non refundable deposit payment to secure.

Payment can be made by credit/debit card (not American Express) or by cash. Payment is required on the day of the visit. Please note we do not accept personal cheques. We do accept group company cheques but this must be arranged prior to the group arriving.

We do have free coach parking in the lower car park. Coach drivers are given free admission to the park.

We are able to provide pre paid tickets as long as it is done at least two weeks in advance. Payment must be taken at the time of booking and tickets will be sent out to the group organiser to distribute. Pre paid tickets will be date specific and please note there are no refunds or date changes on pre-paid tickets.

Yes we have plenty of free car parking. You will need to arrange to meet in the car park and go to the admission kiosks together and pay in one transaction.

Yes you just need to visit the admission kiosks on the way out and get your hand stamped.

Yes we have toilets in the lower car park.

The Park has regulations displayed on boards around the Park. Staff are trained to enforce these regulations. Staff will instruct children/adults to behave where necessary, particularly if safety is compromised.

The park has a comprehensive and well proven lost child procedure of which all our staff are trained in to follow.  It is a good idea to make a pre-arranged meeting place.

In the event of a lost child please notify a staff member in the area the child went missing. You can also report lost children to Reception who will have contact with other members of staff around the park. Reception is the point of contact where lost children will stay. We advice that you set up a place in the park where a member of staff will be.

The Rides

Yes, as with all other Theme Parks there are height and age restrictions on the majority of the rides for Health and Safety reasons details of which can be found on our rides pages. Details are also clearly stated on the information boards at the rides and printed in our park guide.  For a full height restrictions list please click here.

Yes, the watercoasters and bumper boats are two areas where you are likely to get wet. We also have a small paddling pool which is open in the summer.

Some of the rides and attractions can be quite small in area and to some individuals these may feel confined.

Yes strobe lighting is used within the Seascape Mirror Maze. Some areas do feature Ultra-Violet (UV) flashing lights.

All rides undergo a rigorous testing everyday by competent personnel in accordance with manufacturers guidance before the ride being opened to the public.

We advise that you check the ride notices at each ride; however it is entirely at your own risk. In addition to the rides Woodlands has wonderful Woodlands walks, a fantastic collection of animals at Woodlands Zoo-Farm and Falconry Centre with displays that can be enjoyed. We do not offer discounted rates however if you purchase your tickets in advance before you come you can get up to 30% off on our online tickets. (Online Discount only available during Fully Open & Summer Fun Seasons)

In adverse weather conditions certain rides will not be run for safety reasons. The Toboggan Run and Jumping Pillow have to close when it is raining.

During the winter fun and offpeak term time seasons the following rides are closed: Watercoasters, Toboggan Run, Avalanche, Arctic Gliders, Dune Buggies, Pedal Boats, Farmyard Ride, Jumping Pillow and the Safari Adventure Golf.

The Bumper Boats and Swingship also run alternatively.
During the winter not all attractions will have a Ride Operator.  If you would like to use a ride which is not closed for the winter please find a Ranger who will gladly open the ride for you.

A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decisions on whether the guest is able to use the ride is final.

On the Day

Yes we accept Debit and Credit Cards at our entrance kiosk, shops, Rays Diner, Chicken & Pizza Parlour and Loves Grove Cafe. A £5 minimum spend applies. Other catering outlets and ice cream kiosks are cash only.

Yes please come to the Reception building behind the main entrance.

In line with the majority of other Business the Park does not accept personal cheques. Cheques drawn against a business account or group can be accepted but only by prior arrangement.

No, we operate a traditional queuing system. Please respect fellow Woodlands guests by waiting your turn. Cutting in, line jumping or disruptive conduct is not permitted and may lead to you being asked to leave the park.  If you feel that your child may not be able to queue due to special circumstances please speak to the ride operator who will be able to assist you. For further information please call our reception team on 01803 722598.

Yes, to assist with this each group receives a Park Guide which includes a detailed map of the Park when they purchase their Admission Tickets. There are also numerous sign posts and maps around the park.
You can also scan our QR code on entry for a digital map.

I’m afraid we do not hire wheelchairs or children’s buggies. We do recommend bringing buggies for children as unfortunately we cannot alter the location, Woodlands Family Theme Park is situated in a valley with steep hills; this can be difficult for wheelchair users, they would need a strong pusher.

If you wish to hire any scooters or wheelchairs this can be done with the following companies:

Wheelchair Hire St Johns: 01803 835818 or 07815 852737

Red Cross (Totnes): 01803 863563

Scooter Hire: New Ability (Paignton): 01803 555961

Our Park is a no smoking/vaping park. No smoking/vaping is allowed on any attraction, ride, gift shop and queue or inside any building. For cigarette ends please dispose of them in the receptacles provided. Please smoke/vape in the designated areas only, located at the Sea Monster Zone.

Yes, in line with our family image gentlemen are requested to wear a T-Shirt or similar at all times.

The park has a First Aid Centre which is located on the patio opposite Reception, there is a bell to ring to call for a First Aider. Qualified First Aiders are also available in the Park to deal with minor injuries.

The park has a comprehensive and well proven lost child procedure of which all our staff are trained in to follow.  It is a good idea to make a pre-arranged meeting place.

In the event of a lost child please notify a staff member in the area the child went missing. You can also report lost children to Reception who will have contact with other members of staff around the park. Reception is the point of contact where lost children will stay. We advice that you set up a place in the park where a member of staff will be.

Woodlands is situated in a valley so many of the paths are on steep slopes. Wheelchair users will need a strong pusher and please note some electric wheelchairs cannot cope with the incline.

Yes, there are baby changing facilities in the park which are located on the Park Guide. A microwave is available for heating food in the Empire of the Sea Dragon on the café level.

Pets are not permitted in the Park apart from Assistance dogs. Unsupervised, free kennels are available on a first come first served basis and are non-bookable.  Woodlands is not responsible for the feeding, watering, cleaning or welfare of your pet.  Please make sure the kennel is left clean and tidy. Just take £15 to the entrance kiosk on arrival as the deposit for the padlock; the £15 is refunded when the padlock is returned. You will need a water bowl and blanket/bed, there is a tap at the kennels to fill your bowl.

Guests are welcome to bring their own picnic and there are picnic areas around the park where these can be enjoyed.

Lockers can be found in the Empire of the Sea Dragon, Circus Drome and upstairs in Lovesgrove café. These are fully secured with a key and are charged at 20p per use. No loose articles are permitted on the rides and slides.

Yes there is so much to do when it is raining. We have the largest indoor play area in the South West with over 120,000sq ft of indoor play. In this one building there is 5 floors of indoor play the length of a football pitch. That is just one building! We have the Circus Drome, Falconry Centre and the majority of the buildings in the Zoo-Farm are all undercover. The only ride to close during the rain is the Toboggan Run for health and safety reasons.  We are very much an all-weather attraction and a great day out when it is raining in Devon.

Absolutely, by obtaining a Hand Stamp at the Entrance Kiosks, it allows guests to exit the Park to collect and return belongings from and to their car whenever they wish.

Other FAQs

In addition to the rides and attractions Woodlands is set in a beautiful woodlands setting where you can walk and enjoy the valley setting and beautiful gardens and a wide collection of birds and animals to see and enjoy that will appear to both children and adults of all ages.

We have our own 5 star standard and AA 5 pennant campsite here at Woodlands. Even better when you stay at Woodlands Grove Caravan and Camping Park, Woodlands Family Theme Park is included in your stay.

For accommodation in the area here are some contact suggestions

Beverley Holidays, Paignton tel: 01803 843887

Leonards Cove, Stoke Flemming tel: 01803 770206

Norton Park, Dartmouth tel: 01803 839500 (Chalets)

Hillfield Village, Hillfield, Dartmouth  01803 712322  (Cottages)

Or try the Dartmouth Tourist Information Centre on 01803 834224

You could also try www.southdevon.org.uk

We do hope you find somewhere to stay, the South Hams is such a beautiful area.

Perhaps you will be able to pay a day visit to Woodlands Leisure Park, open daily at 9.30am

see  www.woodlandspark.com for full info.

No all car parking is free. There is ample of parking for our guests. When arriving at the park please follow the signs and our car parking staff instructions to ensure cars are parked both quickly and safely.

Details on our policy regarding our charitable donations can be found on our charity page.

We keep vehicle traffic to a minimum whilst the Park is open to the public. There is a designated area of the car parking for coaches

When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to ‘shadow’ the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected) then the funds will go back into your account. Occasionally the ‘shadow’ may remain on your account for between 3-6 days depending on your bank.

The quality and safety of all our rides and attractions are of the utmost importance. The staff at Woodlands Leisure Park are committed to ensuring that “our visitors are provided with a unique family experience that represents the best value for money day out in a safe and quality environment”.

Policies are subject to change without notice. Violating Woodlands rules may lead to ejection and prosecution to the limits of the law.

We trust this information answers your queries and ensures you that the highest safety standards are employed here.

If you require any further information please contact us via email and a Woodlands Representative will contact you asap. Email fun@woodlandspark.com