Covid-19 Re-opening FAQ's

What do I need to do to visit?

All visits (including Annual Pass Holders) MUST pre-book in advance here. We anticipate demand will be high, please book early to avoid disappointment. Please ensure you read our full FAQ’s before making your booking.

  • All visitors to the Park must pre-book their space online prior to visiting: Including Annual Pass Holders, complimentary ticket holders and under 92cm free tickets.
  • All tickets are date specific and valid for one day only, so please book and plan accordingly.
  • All tickets are ‘E-Tickets’ please show them on your phone when you arrive for a touchless experience.
  • Read our Hygiene Requirements / General FAQ’s section, so you can adhere to our new hygiene rules.
  • Card/contactless payments are encouraged where possible.
  • All tickets purchased for a visit during lockdown will still be honoured. These can be used on any date specific booking, excluding our Christmas events.
  • No additional booking fee will be required.
  • To rebook your tickets (all bookings now need to be date specific and made in advance) please call us on 01803 712598 with your booking reference number and chosen visit date.

If the Coronavirus Pandemic interrupts your future visit, we will change your date free of charge. You can change dates on your tickets if:

  • The Theme Park closes due to COVID-19.
  • If you or someone in your household develops symptoms.
  • Restrictions apply to Christmas events so we would not be able to honour these dates.

During the pandemic exposure to COVID-19 is an inherent risk in any public location where people are present. COVID 19 is an extremely contagious disease that can lead to serious illness or death. According to Government guidance senior citizens and guests with underlying medical conditions are particularly vulnerable. By visiting Woodlands Family Theme Park, you voluntarily assume responsibility for risks related to exposure to COVID 19. Help us keep each other healthy, have a safe day.

A complimentary ticket is a ticket that holds no monetary value. For example: a Woodlands ticket you have won in a raffle that admits one or two people.

This is not a Gift Voucher. Gift vouchers are used as a payment option similar to cash or card. This is also not an Annual Pass entry ticket.

Unfortunately at this time these vouchers can not be accepted.

These vouchers are only valid against tickets purchased at our entrance gate on arrival, currently all tickets must be purchased online. Please see terms and conditions printed on the voucher.

Currently Devon’s Top Attractions who issue these tickets have suspended all use for 2020, therefore we are unable to accept these tickets for entry.

Please contact our reception team on 01803 712598. Our office is open daily from 9am – 5pm.

Pre-Booked Tickets FAQ’s

This section is for guests who had tickets booked with us from 21st March 2020 onwards. Please read through all sections carefully.

  • Extended expiry date for a future visit.
  • Any tickets booked prior to lockdown, due to capacity restrictions you will need to pre-book your visit with us. To reserve your space please call our reception team on 01803 712598 with your booking reference number.
  • Please see Annual Pass FAQ’s tab.
  • You will still need to present your complimentary ticket on arrival.
  • YOU NEED TO PRE-BOOK online due to capacity restrictions in place.
  • There will be a 50p booking fee applied to secure your space.

We can hold your booking for a future visit

  • You can roll over the deposit payment already made for your group visit for a future group visit with us.

We can hold your Easter Grotto entry tickets for our 2021 Easter event.

Further Questions?

Please email us on fun@woodlandspark.com to ensure your query is logged and replied too. Due to reduced colleagues in our offices to adhere to social distancing our reply times may be slower, sorry in advance.

 

We thank all our guests for your continued support and look forward to welcoming you back.

Annual Pass FAQ’s

This section is for guests who have Annual Pass for Woodlands Family Theme Park. Please read through all sections carefully.

  • Annual Passes that were active on the 21st March 2020 (even ones not collected yet) will be extended for 5 months.
    • There is no need to contact us, this will be done automatically.
    • We will not reissue you with new cards.
    • Our ticket provider will be extending annual passes automatically, so our systems will confirm the new expiry date to us.
    • Extensions are added to your original annual pass expiry date.
  • The number of visitors being welcomed to theme park has been limited to ensure that everyone has a safe and enjoyable day with us, while fully adhering to the government’s social distancing and safety guidelines.
  • Initially the reduced capacity is set low and will increase incrementally. This means that our Annual Pass Holders will need to book, in advance, by using our online booking system.
  • You will need to bring your booking confirmation and your Annual Pass card with you on the day as you will need to scan both when you arrive. Remember to book a place for everyone in your group.

Thank you for your understanding. We would like to thank you for your continued support and look forward to welcoming you safely.

  • You are paying a small fee to reserve your space for the Theme Park due to the daily restricted capacity.
  • This guarantees your entry for that day.
  • On arrival please remember to bring your reservation ticket and valid Annual Pass.

Under normal conditions you wouldn’t, this is NOT NORMAL.

This is not a measure that we want to take but unfortunately, we have to.  Every transaction processed through our online booking system incurs several charges. These would usually be incorporated into ticket prices, however as Annual Pass Holders do not normally need to book, the decision has therefore been made to charge a small fee whilst Annual Pass Holders are required to book online.

 

We are running on significantly reduced revenue due to government restrictions in place. Our outgoings are going to increase instantly by having to insist everyone books online prior to arrival to adhere to limited capacity.

We definitely do not want people making journeys to the Theme Park without tickets booked, that would result in having to turn them away due to being at capacity. We also have to ensure a reasonable amount of annual pass tickets are set aside every day that we are open, to avoid any disappointment and not being able to book, we also have to make sure guests are going to turn up and not waste spaces for others. Otherwise this will simply upset Annual Pass Holders. We hope that in the coming weeks restrictions will be changed again and we can avoid this cost, this is not a new system we want to have in place.

 

We have extended passes for longer than the amount of time we have been closed, as we know a large number of our annual pass holders prefer to visit during the off peak times, this also allows time to amend the process. One of the other options we had was to not reactivate annual passes whilst these restrictions are in place, but we felt this would be unfair to our annual pass holders.

 

We thank you again for your continued loyalty throughout this survival process.

Apart from pre-booking and extensions to your Annual Pass we have no other changes. Your terms and conditions remain in place, unchanged and can be found here: https://www.woodlandspark.com/wp-content/uploads/2020/01/Annual-Pass-Form-2020.pdf

If you do not have your Annual Pass number or have not yet collected your passes, in the Annual Pass Number box during the booking process please enter your booking reference number (this can be found on your email confirmation or receipt near the bar code) or alternatively enter ‘passes not collected yet’. Our entrance team will be able to check the information for you. You will also be able to collect your passes on your next visit.

Hygiene Information and General FAQ’s

  • Yes – however all visitors to the Park must pre-book online including Annual Pass Holders, please see the What Do I Need To Do To Visit section.
  • Maintain a safe social distance from other groups at all times.
  • Wash your hands more often, following the guidance in each toilet or hand wash area.
  • Use hand sanitiser when you are not near a hand wash facility, hand sanitiser is available at points throughout the theme park (bringing your own bottle is advised also).
  • If you cough or sneeze catch it with a tissue, and bin it.
  • Stay at home if you feel unwell, and leave site immediately if you begin to feel unwell during your visit.
  • Pay with contactless for items where possible, either via card or Apple Pay or similar.

Let’s be safe together!

  • Visitor numbers capped each day, via the online booking of all tickets.
  • Extra hygiene and cleaning measures throughout the site.
  • Our teams will wear personal protective equipment where necessary.
  • High touch contact points sanitised more frequently, or where this is not possible remove them from use.
  • Full training and reassurance for staff members before returning to site.
  • Clear COVID 19 information available for guests and staff members around the site.
  • Socially distanced queue lines.
  • Rides and attractions reopened following Government and industry guidance and best practices.
  • Protective screening, or distancing in place at till points.
  • Extra hand sanitiser stations available prior to Park entry, at rides and other key points.

Some limitations on attraction availability may be in place on your visit, a list is available below of currently CLOSED attractions. We will be working hard to get these areas running again as soon as Government and BALPPA guidance says it is safe to do so. Please listen to our team members, they are here to help and to maintain a fun and safe environment for you and your family. You may have to wait a little longer than usual whilst our team clean between ride cycles, here are the steps we all must take when approaching and riding our rides/attractions:

 

  • Maintain social distancing when in queue lines, ride platforms and when loading/un-loading rides.
  • Sanitise your hands when asked to do so.
  • Wait with your family within the indicated areas. When the indicated area in front of you is empty, step into the next section with your family.
  • It is not possible to choose your seat. All seats are allocated and clearly marked. Some seats are kept vacant to adhere to social distancing.
  • Leave the attraction as soon as possible when your ride has finished, and the ride operator confirms.
  • Aid younger or vulnerable people in your family into and out of rides where possible, to reduce close contact with staff members.

The majority of the park will be open, we are currently reviewing Government guidance. Currently all indoor play areas and rides within the buildings will remain closed until further notice. Please see our full list here.

Our reopening schedule will be continually reviewed and revised. Rides, attractions and facilities may be modified or suspended without notice.

Should you wish to visit, we kindly ask that you respect the safety measures we have put in place. Based on the current Government guidance and advice, you will not be required to wear a face mask when visiting the Theme Park. Face masks and other PPE will be worn by members of our team where their role requires.

As per Government regulations, from Friday 24th July, guests will be required to wear a face covering if they wish to enter our Gift Shop & General Store.
**EDIT** Government guidance amended as of 23rd July (in the evening) this also applies to indoor take away areas. For our site this will also include Rays Diner and Loves Grove. If you are then eating in our indoor seating area masks may be removed.
**EDIT** As per updated Government guidance from Saturday 8th August face masks will also be required to be worn in our Reception area.

Face coverings are not required for all other areas of the park; however, guests are more than welcome to wear one if they wish. Reusable face masks can be purchased at our Entrance Kiosks, Reception and catering outlets.

You do not need to wear a face covering in the above areas if you have a legitimate reason not to.
This includes:
• Young children under the age of 11
• Not being able to put on, wear or remove a face covering because of a physical or mental illness/impairment or disability
• If putting on, wearing or removing a face covering will cause you severe distress
• If you are travelling with or providing assistance to someone who relies on lip reading to communicate
• To avoid harm or injury, or the risk of harm or injury, to yourself or others.

 

We thank you for your understanding and cooperation.

Increased cleaning regimes are in place. Guests will be asked not to enter whilst cleaning takes place. Please ensure you use toilet facilities as promptly as possible and leave them in a clean manner as you would expect to find them yourselves. Do not allow children to use the facilities on their own. We do request you use the hand sanitiser provided on entry and exit of the toilet facilities.

We have a large number of hand sanitiser stations around the Theme Park and would also recommend you bring your own so you can use whilst walking around the Park. Although sanitiser is handy, it does not replace a good hand washing hygiene regime. Please follow the advice of the UK Government, NHS and PHE by washing hands for a minimum of 20 secs before eating, drinking and after visiting our farm and toilet facilities.

We have no restriction on the length of time you can stay with us, but we please ask you to comply with the rules. If any member of your family feels unwell during your visit please leave immediately, do not come in contact with any team members or guests. Please call us once safely in your car (whilst not driving) to tell us about your visit so we can take the necessary action and implement any additional hygiene requirements. The Theme Park can only remain open if all our visitors adhere to the rules.

We respectfully ask that people take responsibility for their own health and the health of the community before visiting us. Please do not choose to visit the Theme park if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you or others at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given by the UK Government, PHE and NHS. We can only operate when everyone works together.

Yes – but with limited availability. Please click the Food, Drink & Shop tab for more.

No sorry, you must pre-book online including Annual Pass Holders. This is to ensure we have manageable and safe capacity limits; we recommend you book in advance as we anticipate demand will be high.

Please click the Annual Pass tab for more information. We look forward to welcoming you back, thank you for your continued support.

For your own safety and that of others, please only visit with members of your household. If you meet friends, please maintain clear social distancing at all times and follow the latest government guidelines.

Due to reduced capacity and visitor levels, we are not currently offering any group booking discounts, but individual families can book online for entry.

Unfortunately due to restricted capacity we are unable to offer Birthday Parties. This is subject to change.

Please contact us on fun@woodlandspark.com.

The above FAQ’s are in place to help maintain a safe theme park environment, they do not replace our terms and conditions of entry that can be found here: https://www.woodlandspark.com/terms-conditions/

Food, Drink and Shop FAQ’s

Yes, however we have a limited amount of catering facilities open and a limited menu offering takeaway only.

    • Please follow social distancing whilst queueing for your order.
    • Where possible, please can only one member of each group join the queue for ordering.
    • Reusable takeaway cups cannot be accepted at this time.
    • Takeaway packaging must be disposed of in the allocated bins.
    • All tables will be socially distanced and cannot be moved to create larger tables.
    • Salt, pepper, milk, sugar, cutlery etc, will be given instead of being freely available.
    • Surfaces and contact points have increased cleaning regimes.

Always make sure you tell our team about any dietary requirements before placing your order. Our kitchens operate on a large scale and we cannot guarantee there will be no cross contamination of allergens present across our food range. We have a handy guide available to look up further details, please ask a catering team member.

The below locations will be serving a limited menu and offer a take away only service:

  • Loves Grove Café, situated next to the Watercoasters.
  • Courtyard Café, situated at the Farm.
  • Pizza Parlour, situated next to the Master Blaster.
  • Rays Diner, situated within the Empire of the Sea Dragon (the big blue building). The lower floor of the building will remain cordoned off and no access will be permitted. Entry to Rays Diner will be via the bridge taking you onto the middle level, where there is also seating and toilets.

Locations open will depend on demand and visitor numbers.

Yes of course! You will be able to enjoy our lovely grounds and find the perfect spot for a picnic. Due to reduced seating capacity unfortunately we can not accommodate picnics at our cafes, please use ours picnic benches located around the park.

Yes – you will find signage to direct you to our entrance and exits. Hygiene screens will be in place at our till points. We have a fantastic range of pocket money items and more! You may need to queue for a short while before entering to ensure we can manage capacity and essential controls. Please only pick up items that you want to purchase.

Please pay with contactless via card or Apple Pay etc where possible.

Woodlands Family Theme Park General FAQ's

Opening Times and Prices

The admission price includes entry to Woodlands Family Theme Park and the use of all the rides and attractions*

*With the exception of the Safari Adventure Golf, Teddy Mountain, coin operated and seasonal amusements. Height restrictions do apply on rides. A number of rides are closed during the Off Peak and winter season.

Please click here for our park and ride opening times

This does vary dependant on the time of year.
The park opens daily at 9.30am with the rides opening daily at 10.00am.

During the Fully Open and Off Peak Term Time and the Winter Season the rides and attractions close at 5.00pm. The gift shop closes at 5.30pm.

During the summer season the rides close at 6.00pm and the gift shop at 6.30pm.

The opening times for the 2020 season have changed.
Please check our opening times and rides operating carefully before travelling.

Woodlands park is open daily during the season from Easter – End of October half-term.

In the Winter Woodlands opens every weekend and Devon School Holidays.

The park is closed 24th – 26th December & 1st January.

The following rides are closed during the Off Peak Term Time & Winter Fun Seasons: Watercoasters, Toboggan Run, Pedal Boats, Arctic Gliders, Farmyard Ride, Dune Buggies, Avalanche, Jumping Pillow, Safari Adventure Golf.

There are additional charges for the Safari Adventure Golf, coin operated amusement machines and Teddy Mountain.

We offer concessions for the following:

Children under 92cms are admitted free of charge. Please Note: Children are measured with their shoes on.

Special concessions for children between 92cm – 110cm, Senior Citizens and Guests with Disabilities.
Senior Citizens age is 60+.

Carers Ticket
We do not offer free entry for carers instead we offer a high discounted price for the Guest with Disabilities.

Special concessions for groups of 10 or more paying guests.
Wheelchair/Mobility Scooter Dependent Guests are £1 per person.

Full details on Woodlands Family Theme Park Admissions Pricing can be found on our ticket prices page.

We accept debit and credit card on the entrance kiosk but are unable to take American Express.

Tickets and Season Passes

Tickets can either be purchased at the gate or via our online ticketing system.

To qualify for 30% off entry, tickets must be purchased in advance before the day you visit to qualify for the discounted online prices. Advanced tickets will not be valid on the day of purchase.

Please purchase the ‘Tickets for today’ which will give you 10% off if you are visiting Woodlands today.

Tickets are dated tickets and are only valid on the date which is booked.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

To buy your tickets please visit our online ticketing system.

Yes, this is the same for online tickets and tickets bought on the gate. All members of the family must enter the Park at the same time.

Group tickets are available for 10 paying guests or more. If you would like to book a group in please call our reception team on 01803 712598.

Annual Passes can be purchased at the Park either before entry or at a discounted price after admission. Renewals can be done at the Entrance or in the Reception. For more information please see our Annual Pass page.

Gift vouchers can be bought either at the theme park in the Reception or over the phone by calling 01803 712598. For more information please see our Gift Vouchers page.

Online Ticket Help

The admission price includes entry to Woodlands Family Theme Park and the use of all the rides and attractions*

*With the exception of the Safari Adventure Golf, Teddy Mountain, coin operated and seasonal amusements.

Height restrictions do apply on rides. A number of rides are closed during the winter and off peak term time seasons.

Tickets to Woodlands Park are dated tickets meaning you choose the date you require and are only valid on the date which is booked.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

The 30% off discount is only available when you purchase your tickets online and 24 hours in advance.

The 10% off discount is only available online and is available when you buy the tickets on the day you wish to visit.

6 Days Free Wristband Tickets are dated. The ticket is valid from the day you choose and for the next 6 consecutive days.

Refunds are not available for any purchases.

To change the date on your ticket: This needs to be done 24 hours before your visit and a £5 charge applies. You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

A family ticket includes any persons over 110cm in height, these can be adults, children or any combination of them. Children between 92cm – 110cm are classed as a adventurer and get a concession. Infants under 92cms are free of charge and do not require a ticket.

Only children under 92cms are admitted free of charge. Additional tickets will be available to purchase at admissions if required. Children’s height will be measured at Admissions – shoes must be worn. If you are unsure please do not purchase an online ticket as we are not able to refund tickets.

Refunds are not available for any purchases made online.

Buying Online

Yes, a valid email address is required so we can send you your order confirmation.

Tickets purchased have a barcode on them or a confirmation number which we need access when you arrive at the park.  Please note if you just bring your confirmation number photo ID will be required.

Order Status

Please call our reception team on 01803 712598 who can look into this for you.

If you experience an issue when purchasing your tickets i.e your internet connection drops or the payments page freezes. Please contact our reception team on 01803 712598 who will be able to tell you if the tickets have been purchased or if you need to rebook.

Please call our reception team on 01803 712598 who can look into this for you.

Yes please bring your ticket order number and photo ID for when you arrive on the entrance kiosk.

Group Visits

10 or more paying people. If you have less than 10 paying customers the standard family admission rates will apply.

Yes the group must enter the park altogether.

Yes, please make sure group bookings are booked in at least 24 hours before your visit by calling 01803 712598.

We offer generous Free Leaders ratios, variable according to the age group of the children in the party, to ensure adequate supervision. The adults with children under the age of 17 are responsible for them at all times, so must be with the group throughout the visit.

Payment for groups must be made on arrival to the admission kiosks. To speed up entry please let us know the number of adults, children over 110cms, adventurers 92cms-110cms and infants under 92cm before you come.

For any other enquiries regarding paying for your group visit please call our reception team on 01803 712598.

No, a deposit is not required when booking. If you require tickets to be sent out in advance full payment will need to be taken at the time of booking.

Payment can be made by credit/debit card (not American Express) or by cash. Payment is required no the day of the visit. Please note we do not accept personal cheques. We do accept group company cheques but this must be arranged prior to the group arriving.

We do have free coach parking in the lower car park. Coach drivers are given free admission to the park.

We are able to provide pre paid tickets as long as it is done at least two weeks in advance. Payment must be taken at the time of booking and tickets will be sent out to the group organiser to distribute. Pre paid tickets will be date specific and please note there are no refunds or date changes on pre-paid tickets.

Yes we have plenty of free car parking. You will need to arrange to meet in the car park and go to the admission kiosks together and pay in one transaction.

Yes you just need to visit the admission kiosks on the way out and get your hand stamped.

Yes we have toilets in the lower car park.

The Park has regulations displayed on boards around the Park. Staff are trained to enforce these regulations. Staff will instruct children/adults to behave where necessary, particularly if safety is compromised.

The park has a comprehensive and well proven lost child procedure of which all our staff are trained in to follow.  It is a good idea to make a pre-arranged meeting place.

In the event of a lost child please notify a staff member in the area the child went missing. You can also report lost children to Reception who will have contact with other members of staff around the park. Reception is the point of contact where lost children will stay. We advice that you set up a place in the park where a member of staff will be.

The Rides

Yes, as with all other Theme Parks there are height and age restrictions on the majority of the rides for Health and Safety reasons details of which can be found on our rides pages. Details are also clearly stated on the information boards at the rides and printed in our park guide.  For a full height restrictions list please click here.

Yes, the watercoasters and bumper boats are two areas where you are likely to get wet. We also have a small paddling pool which is open in the summer.

Some of the rides and attractions can be quite small in area and to some individuals these may feel confined.

Yes strobe lighting is used within the Seascape Mirror Maze. Some areas do feature Ultra-Violet (UV) flashing lights.

All rides undergo a rigorous testing everyday by competent personnel in accordance with manufacturers guidance before the ride being opened to the public.

We advise that you check the ride notices at each ride; however it is entirely at your own risk. In addition to the rides Woodlands has wonderful Woodlands walks, a fantastic collection of animals at Woodlands Zoo-Farm and Falconry Centre with displays that can be enjoyed. We do not offer discounted rates however if you purchase your tickets in advance before you come you can get up to 30% off on our online tickets.

In adverse weather conditions certain rides will not be run for safety reasons. The toboggan run has to close when it is raining.

During the winter fun and offpeak term time seasons the following rides are closed: Watercoasters, Toboggan Run, Avalanche, Arctic Gliders, Dune Buggies, Pedal Boats, Farmyard Ride, Jumping Pillow and the Safari Adventure Golf.

The Bumper Boats and Swingship also run alternatively.
During the winter not all attractions will have a Ride Operator.  If you would like to use a ride which is not closed for the winter please find a Ranger who will gladly open the ride for you.

A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decisions on whether the guest is able to use the ride is final.

On the Day

Yes we accept Debit and Credit Cards at our entrance kiosk, shops, rays diner & loves grove. A £5 minimum spend applies. Our other catering outlets and ice cream kiosks are cash only.

Yes there is a cash machine located in Reception. A small charge applies of £1.99.

In line with the majority of other Business the Park does not accept personal cheques. Cheques drawn against a business account or group can be accepted but only by prior arrangement.

No, we operate a traditional queuing system. Please respect fellow Woodlands guests by waiting your turn. Cutting in, line jumping or disruptive conduct is not permitted and may lead to you being asked to leave the park.  If you feel that your child may not be able to queue due to special circumstances please speak to the ride operator who will be able to assist you. For further information please call our reception team on 01803 722598.

Yes, to assist with this each group receives a Park Guide which includes a detailed map of the Park when they purchase their Admission Tickets. There are also numerous sign posts around the park.

I’m afraid we do not hire wheelchairs or children’s buggies. We do recommend bringing buggies for children as unfortunately we cannot alter the location, Woodlands Family Theme Park is situated in a valley with steep hills; this can be difficult for wheelchair users, they would need a strong pusher.

If you wish to hire any scooters or wheelchairs this can be done with the following companies:

Wheelchair Hire St Johns: 01803 835818 or 07815 852737

Red Cross (Totnes): 01803 863563

Scooter Hire: New Ability (Paignton): 01803 555961

Our Park is a no smoking/vaping park. No smoking/vaping is allowed on any attraction, ride, gift shop and queue or inside any building. For cigarette ends please dispose of them in the receptacles provided. Please smoke/vape in the designated areas only, located at the Sea Monster Zone.

Yes, in line with our family image gentlemen are requested to wear a T-Shirt or similar at all times.

The park has a First Aid Centre which is located on the patio opposite Reception, there is a bell to ring to call for a First Aider. Qualified First Aiders are also available in the Park to deal with minor injuries.

The park has a comprehensive and well proven lost child procedure of which all our staff are trained in to follow.  It is a good idea to make a pre-arranged meeting place.

In the event of a lost child please notify a staff member in the area the child went missing. You can also report lost children to Reception who will have contact with other members of staff around the park. Reception is the point of contact where lost children will stay. We advice that you set up a place in the park where a member of staff will be.

Woodlands is situated in a valley so many of the paths are on steep slopes. Wheelchair users will need a strong pusher and please note some electric wheelchairs cannot cope with the incline.

Yes, there are baby changing facilities in the park which are located on the Park Guide. A microwave is available for heating food in the Empire of the Sea Dragon on the café level.

Pets are not permitted in the Park apart from Assistance dogs. Unsupervised, free kennels are available on a first come first served basis and are non-bookable.  Woodlands is not responsible for the feeding, watering, cleaning or welfare of your pet.  Please make sure the kennel is left clean and tidy. Just take £10 to the entrance kiosk on arrival as the deposit for the padlock; the £10 is refunded when the padlock is returned. You will need a water bowl and blanket/bed, there is a tap at the kennels to fill your bowl.

Guests are welcome to bring their own picnic and there are picnic areas around the park where these can be enjoyed.

Lockers can be found in the Empire of the Sea Dragon, Circus Drome and upstairs in Lovesgrove café. These are fully secured with a key and are charged at 20p per use. No loose articles are permitted on the rides and slides.

Yes there is so much to do when it is raining. We have the largest indoor play area in the South West with over 120,000sq ft of indoor play. In this one building there is 5 floors of indoor play the length of a football pitch. That is just one building! We have the Circus Drome, Falconry Centre and the majority of the buildings in the Zoo-Farm are all undercover. The only ride to close during the rain is the Toboggan Run for health and safety reasons.  We are very much an all-weather attraction and a great day out when it is raining in Devon.

Absolutely, by obtaining a Hand Stamp at the Entrance Kiosks, it allows guests to exit the Park to collect and return belongings from and to their car whenever they wish.

Other FAQs

In addition to the rides and attractions Woodlands is set in a beautiful woodlands setting where you can walk and enjoy the valley setting and beautiful gardens and a wide collection of birds and animals to see and enjoy that will appear to both children and adults of all ages.

We have our own 5 star standard and AA 5 pennant campsite here at Woodlands. Even better when you stay at Woodlands Grove Caravan and Camping Park, Woodlands Family Theme Park is included in your stay.

For accommodation in the area here are some contact suggestions

Adults only – Mrs S. Buckpitt, Middle Wadstray Farm, Blackawton.  tel: 01803 712346

Mrs D. Tucker, Cott Farm, Dittisham, Dartmouth tel: 01803 722249

Beverley Holidays, Paignton tel: 01803 843887

Leonards Cove, Stoke Flemming tel: 01803 770206

Norton Park, Dartmouth tel: 01803 839500 (Chalets)

Hillfield Village, Hillfield, Dartmouth  01803 712322  (Cottages)

Or try the Dartmouth Tourist Information Centre on 01803 834224

You could also try www.southdevon.org.uk

We do hope you find somewhere to stay, the South Hams is such a beautiful area.

Perhaps you will be able to pay a day visit to Woodlands Leisure Park, open daily at 9.30am

see  www.woodlandspark.com for full info.

No all car parking is free. There is ample of parking for our guests. When arriving at the park please follow the signs and our car parking staff instructions to ensure cars are parked both quickly and safely.

Details on our policy regarding our charitable donations can be found on our charity page.

We keep vehicle traffic to a minimum whilst the Park is open to the public. There is a designated area of the car parking for coaches

When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to ‘shadow’ the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected) then the funds will go back into your account. Occasionally the ‘shadow’ may remain on your account for between 3-6 days depending on your bank.

The quality and safety of all our rides and attractions are of the utmost importance. The staff at Woodlands Leisure Park are committed to ensuring that “our visitors are provided with a unique family experience that represents the best value for money day out in a safe and quality environment”.

Policies are subject to change without notice. Violating Woodlands rules may lead to ejection and prosecution to the limits of the law.

We trust this information answers your queries and ensures you that the highest safety standards are employed here.

If you require any further information please contact us via email and a Woodlands Representative will contact you asap. Email fun@woodlandspark.com