(Updated 20th March 2020 @ 3.30pm)
In response to the current situation developing regarding Covid-19 and the most recent advice from the UK Government and Public Health England we are extremely sorry to announce that Woodlands Family Theme Park and Woodlands Caravan and Camping Park will be closed until further notice.
This is not a decision that has been made easily having already implemented many additional measures to protect both our guests, staff and suppliers. However, at this point in time we feel this is the only and correct course of action available to us in order to limit social interaction in line with the recommendations laid out by the Government.
We know this will be disappointing news, particularly to those who have planned a visit soon with us, but as a family run business the health and well-being of our guests and staff is, and always has been, our top priority and we hope you understand and support our decision to close.
Information for Guests
We are expecting a very high number of enquiries in the days ahead and will help as many people as we can but please bear with us while we try and reply to everyone.
If you would like to contact us, for the quickest response please email email@example.com or if not possible call us on 01803 712598. Please be aware that the lines may not be supervised at all times.
For anyone who has purchased day entry or 7 day tickets, we will be able to change the date of your tickets to a suitable alternative for when we re-open either this year or next year. As soon as we have a date for being able to re-open, it will be on our website and on social media. At that point, please email or call us to change the date of your tickets.
The expiry dates on Annual Passes will be extended to ensure customers still have the full 12 months. Annual pass holders do not need to contact us, their expiry dates will be automatically updated. As soon as we have a date for being able to re-open, it will be on our website and on social media.
Anyone who has pre-booked a camping stay with us, will be able to move the dates to come either when we re-open this year or next year. As soon as we have a date for being able to re-open, it will be on our website and on social media. At that point, please email or call us to change the date of your camping trip.
Thank you for your understanding.
(Updated 18th March 2020)
We would like to reassure our customers of the measures taken regarding Coronavirus / COVID-19.
The safety and well-being of our guests and team members are our top priority. We are open as normal and continue to welcome guests to the Theme Park and the Campsite. Our campsite opens from Friday 27th March for the season. We recognise that the situation is constantly changing, and we would like to reassure you that we are closely monitoring the developing situation and following Government guidance.
We have hand sanitiser stations situated throughout the park for our guests to use as well as plenty of hand washing areas and providing information to all guests with advice on basic personal hygiene to help avoid the spread of germs. Industrial antibacterial sprays are in place for cleaning and staff are instructed to deep clean surfaces, door handles and areas of high use along with their normal cleaning procedures. With these measures we want to welcome our guests for a great day out.
We would advise you, to protect yourself and others:
- Always carry tissues with you and use them to catch your cough or sneeze.
- Bin the tissues, and to kill the germs wash your hands with soap and water.
- Wash your hands regularly, although hand sanitisers can be used it’s more effective to wash hands with soap and water (especially after visiting our farm and animal areas).
- Always wash hands before eating.
- Where possible we encourage all guests to use a contactless payment method.
- Keep appropriate distancing between guests in areas where people normally congregrate (for example queue lines and restaurants).
Please DO NOT ENTER the park with the following:
- High Temperature
- New and Persistent Cough
- Flu Symptoms
This list is not exhaustive, please check Gov / NHS websites for up to date information. If any of the above applies to you, we ask that you refrain from coming into any further contact with guests or team members.
We will continue to monitor the situation and respond accordingly. For the moment our business is operating as normal and standard terms and conditions on bookings continue to apply. We are a 100 acre park with lots of space to immerse yourself in nature and escape the stresses of the world.
Any changes to our current plans will be updated through our website and social channels.
We are open every weekend in March & daily from 27th March.
Due to the nature of our industry, we do request that if you have travelled to any of the following countries listed below within the last 14 days, to not travel to the Theme Park or Campsite at this time:
- South Korea
Thank you for your understanding.
- What is Woodlands Family Theme Park and Woodlands Caravan & Camping doing to prevent the spread of Coronavirus?
We have very strict cleaning procedures in place. In addition, we are actively encouraging our guests and team to follow Government and NHS advice on regular handwashing. You can also find out more information at nhs.uk/conditions/coronavirus-covid-19
- I have tickets booked to come to the Theme Park, but I’m worried about Coronavirus, can I get a refund?
We’re open as normal given the current Government advice, therefore our normal terms and conditions apply. To change the date on your ticket: You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.
- I have a booking to come and stay at Woodlands Caravan & Camping, but I’m worried about Coronavirus, can I get a refund?
We’re open as normal given the current Government advice, therefore our normal terms and conditions apply. To change the date of your booking, you will need to call Woodlands Reception Team on 01803 712598 who will be able to assist with this, please have your booking number ready. If it is not possible to change the date, we would issue a credit note for the amount you have paid to be used anytime in the future.
- If you close the Theme Park, will I get a refund?
If anything were to change with regards to the Theme Park being closed, we will contact you via the email we have assigned to your booking. Please keep up to date with our social media pages also.
- If you close Woodlands Caravan & Camping, will I get a refund?
If anything were to change with regards to the Campsite being closed, we will contact you via the email we have assigned to your booking. Please keep up to date with our social media pages also.
- I have an Annual Pass, if you close the Theme Park, will I get a refund?
If anything were to change with regards to the Theme Park being closed, we will contact you via the email we have assigned to your membership purchase. Please keep up to date with our social media pages also.