(updated 4th August 2020 @1.50pm)
Face Covering Update

As per Government regulations, from Friday 24th July, guests will be required to wear a face covering if they wish to enter our Gift Shop & General Store.
**EDIT** Government guidance amended as of 23rd July (in the evening) this also now applies to indoor take away areas. For our site this will include Rays Diner and Loves Grove. If you are then eating in our indoor seating area masks may be removed.
**EDIT** As per updated Government guidance from Saturday 8th August face masks will also be required to be worn in our Reception area.

Face coverings are not required for all other areas of the park. However, guests are more than welcome to wear one if they wish. Reusable face masks can be purchased at our Entrance Kiosks, Reception and catering outlets.

You do not need to wear a face covering in the areas stated above if you have a legitimate reason not to.
This includes:
• Young children under the age of 11
• Not being able to put on, wear or remove a face covering because of a physical or mental illness/impairment or disability
• If putting on, wearing or removing a face covering will cause you severe distress
• If you are travelling with or providing assistance to someone who relies on lip reading to communicate
• To avoid harm or injury, or the risk of harm or injury, to yourself or others.

We thank you for your understanding and cooperation.

(updated 30th June 2020 @2pm)
Day Entry Update

We are happy to announce we are planning a phased reopening of Woodlands Family Theme Park on Monday 6^th July 2020.

Annual Pass holders will receive priority booking on Monday 6^th and Tuesday 7^th July. Day visitors will be able to book tickets for Wednesday 8^th July until the 24^th July initially. From the 3^rd July any remaining allocation for our first 2 days of opening will be released to day visitors. This will only be offered if there is availability after priority booking for our Annual Pass Holders. Tickets from 25^th July onwards will be released at a later date and will be announced on our website, and social media pages.

The health and safety of our team and guests is our highest priority, and therefore there are some changes which have had to be put in place to follow Government Guidance. One of these is that all visits will need to be booked online and prior to arriving at the park. This is to ensure that we can manage capacity, essential controls and all of our guests are able to feel safe & comfortable with the restricted guest numbers per day. This will be for a full day out at the theme park as we have chosen not to introduce part day sessions.

Our £15 discounted day entry tickets are now available to book. There will be a 50p booking fee to secure each space (already included within the price), there will be no profit made from this fee. The booking fee is a temporary measure whilst Government restrictions are in place, as soon as we can we will remove this. Please note discounted entry prices are also subject to change.

We are very much looking forward to welcoming you back to the park.

Please see www.woodlandspark.com/your-visit/faqs/ for our FAQ’s relating to re-opening.

(updated 30th June 2020 @1pm)

Annual Pass Holder Update

We are happy to announce we are planning a phased reopening of Woodlands Family Theme Park on Monday 6^th July 2020.

We would like to thank you for your continued support and understanding during this very difficult time, therefore we will be extending all annual passes that were active on the 21^st March 2020 by 5 months (even ones not collected yet). This will be done automatically, we will not be issuing you with new cards.

The health and safety of our team and guests is our highest priority, and therefore there are some changes which have had to be put in place to follow Government Guidance. One of these is that all visits will need to be booked online and prior to arriving at the park. This is to ensure that we can manage capacity, essential controls and all of our guests are able to feel safe & comfortable with the restricted guest numbers per day. This will be for a full day out at the theme park as we have chosen not to introduce part day sessions. There will be a 50p booking fee to secure each space, there will be no profit made from this fee. It is a temporary measure whilst Government restrictions are in place, as soon as we can we will remove this.

We are very much looking forward to welcoming you back to the park and have dedicated the full allotted spaces to annual pass holders on the first two days of opening as priority booking. This will be for Monday 6^th July and Tuesday 7^th July. All annual pass holders will have the opportunity to book a place for these days up until Friday 3^rd July at 10am, before the remaining allocation for these days will then be released to day entry guests. Please be assured that we have reserved ample space on all of our open days for our annual pass holders, we will continue to monitor this once the tickets have been released to ensure you are able to book.

The first phase of tickets to be released will be from Monday 6^th July until Friday 24^th July.

This is to allow us to make alterations and improvements to the booking system should any further Government guidance be released. Further dates will be released in due course and will be announced via our website and social media.

Please see www.woodlandspark.com/your-visit/faqs/ for our FAQ’s relating to re-opening.

(Updated 24th June 2020 @ 3.00pm)

We are really happy to hear the great news following the announcement from the Government yesterday. We are currently waiting on clarity of restrictions. Please be patient over the next couple of days. Our priority is and always will be keeping our visitors and customers safe. We will update everyone as soon as we have more information.

Please be aware our phone lines are very busy. If you have an urgent request please email fun@woodlandspark.com. Look out for more information via our website and social media. We are really looking forward to welcoming you all back as soon as possible. We are working towards the 6th July, HOWEVER confirmation of this will come soon.

We are expecting a very high number of enquiries in the days ahead and will help as many people as we can but please bear with us while we try and reply to everyone.
Thank you for your understanding.
Woodlands Team

(Updated 20th March 2020 @ 3.30pm)

In response to the current situation developing regarding Covid-19 and the most recent advice from the UK Government and Public Health England we are extremely sorry to announce that Woodlands Family Theme Park and Woodlands Caravan and Camping Park will be closed until further notice.

This is not a decision that has been made easily having already implemented many additional measures to protect both our guests, staff and suppliers. However, at this point in time we feel this is the only and correct course of action available to us in order to limit social interaction in line with the recommendations laid out by the Government.

We know this will be disappointing news, particularly to those who have planned a visit soon with us, but as a family run business the health and well-being of our guests and staff is, and always has been, our top priority and we hope you understand and support our decision to close.

Information for Guests

 We are expecting a very high number of enquiries in the days ahead and will help as many people as we can but please bear with us while we try and reply to everyone.

If you would like to contact us, for the quickest response please email fun@woodlandspark.com or if not possible call us on 01803 712598.  Please be aware that the lines may not be supervised at all times.

Day Tickets

For anyone who has purchased day entry or 7 day tickets, we will be able to change the date of your tickets to a suitable alternative for when we re-open either this year or next year. As soon as we have a date for being able to re-open, it will be on our website and on social media.  At that point, please email or call us to change the date of your tickets.

Annual Passes

The expiry dates on Annual Passes will be extended to ensure customers still have the full 12 months. Annual pass holders do not need to contact us, their expiry dates will be automatically updated. As soon as we have a date for being able to re-open, it will be on our website and on social media.

Campsite Bookings

Anyone who has pre-booked a camping stay with us, will be able to move the dates to come either when we re-open this year or next year. As soon as we have a date for being able to re-open, it will be on our website and on social media.  At that point, please email or call us to change the date of your camping trip.

Thank you for your understanding.
Woodlands Team

(Updated 18th March 2020)

We would like to reassure our customers of the measures taken regarding Coronavirus / COVID-19.

The safety and well-being of our guests and team members are our top priority. We are open as normal and continue to welcome guests to the Theme Park and the Campsite. Our campsite opens from Friday 27^th March for the season. We recognise that the situation is constantly changing, and we would like to reassure you that we are closely monitoring the developing situation and following Government guidance.

We have hand sanitiser stations situated throughout the park for our guests to use as well as plenty of hand washing areas and providing information to all guests with advice on basic personal hygiene to help avoid the spread of germs. Industrial antibacterial sprays are in place for cleaning and staff are instructed to deep clean surfaces, door handles and areas of high use along with their normal cleaning procedures. With these measures we want to welcome our guests for a great day out.

We would advise you, to protect yourself and others:

• Always carry tissues with you and use them to catch your cough or sneeze.
• Bin the tissues, and to kill the germs wash your hands with soap and water.
• Wash your hands regularly, although hand sanitisers can be used it’s more effective to wash hands with soap and water (especially after visiting our farm and animal areas).
• Always wash hands before eating.
• Where possible we encourage all guests to use a contactless payment method.
• Keep appropriate distancing between guests in areas where people normally congregrate (for example queue lines and restaurants).

Please DO NOT ENTER the park with the following:

• High Temperature
• New and Persistent Cough
• Colds
• Flu Symptoms
• Sickness

This list is not exhaustive, please check Gov / NHS websites for up to date information. If any of the above applies to you, we ask that you refrain from coming into any further contact with guests or team members.

We will continue to monitor the situation and respond accordingly.  For the moment our business is operating as normal and standard terms and conditions on bookings continue to apply. We are a 100 acre park with lots of space to immerse yourself in nature and escape the stresses of the world.

Any changes to our current plans will be updated through our website and social channels.

We are open every weekend in March & daily from 27th March.

Due to the nature of our industry, we do request that if you have travelled to any of the following countries listed below within the last 14 days, to not travel to the Theme Park or Campsite at this time:

• Cambodia
• China
• Iran
• Italy
• Japan
• Laos
• Macau
• Malaysia
• Myanmmar
• Singapore
• South Korea
• Taiwan
• Tenerife
• Thailand
• Vietnam
• Spain

Thank you for your understanding.

FAQS:

1. What is Woodlands Family Theme Park and Woodlands Caravan & Camping doing to prevent the spread of Coronavirus?

We have very strict cleaning procedures in place. In addition, we are actively encouraging our guests and team to follow Government and NHS advice on regular handwashing. You can also find out more information at nhs.uk/conditions/coronavirus-covid-19

2. I have tickets booked to come to the Theme Park, but I’m worried about Coronavirus, can I get a refund?

We’re open as normal given the current Government advice, therefore our normal terms and conditions apply. To change the date on your ticket: You will need to call Woodlands Reception Team on 01803 712598 who will be able to change your ticket for a fee of £5 per booking number.

3. I have a booking to come and stay at Woodlands Caravan & Camping, but I’m worried about Coronavirus, can I get a refund?

We’re open as normal given the current Government advice, therefore our normal terms and conditions apply. To change the date of your booking, you will need to call Woodlands Reception Team on 01803 712598 who will be able to assist with this, please have your booking number ready. If it is not possible to change the date, we would issue a credit note for the amount you have paid to be used anytime in the future.

4. If you close the Theme Park, will I get a refund?

If anything were to change with regards to the Theme Park being closed, we will contact you via the email we have assigned to your booking. Please keep up to date with our social media pages also.

5. If you close Woodlands Caravan & Camping, will I get a refund?

If anything were to change with regards to the Campsite being closed, we will contact you via the email we have assigned to your booking. Please keep up to date with our social media pages also.

6. I have an Annual Pass, if you close the Theme Park, will I get a refund?

If anything were to change with regards to the Theme Park being closed, we will contact you via the email we have assigned to your membership purchase. Please keep up to date with our social media pages also.